Frequently Asked Questions

Everything you need to know about your Zenbivy experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small processing fee.

How do I determine my correct size?

Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements and 'Fit Notes' to help you find the perfect silhouette.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your garments sustainably produced?

Yes, Zenbivy is committed to ethical fashion. We use organic cotton and recycled fabrics, and we partner exclusively with fair-trade certified factories.

How can I track my package?

Once your order ships, you will receive an email notification with a tracking number and a link to monitor your delivery progress in real-time.